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Who we serve
Resouces
Products
Who we are
P 972-238-7200 | F 972-238-7733
110+ labor hours saved monthly
With PointClickCare EHR integration
3,500+ monthly orders processed
And boosted revenue powered by a user-friendly POS
Reallocated 28 weekly labor hours
Using peak usage data insights
Happier staff & residents
Thanks to simpler operations and nutritional transparency
Nonprofit, community-oriented provider of continuing care services.
Provides independent living, assisted living, skilled nursing and Montessori-inspired dementia support.
Offer flexible dining options to suit every lifestyle, including dining room service, made-to-order breakfasts from the bistro and specialty pizzas.
Before adopting MealSuite, Friends House faced challenges with an outdated system that lacked 3rd party integration, forcing them to rely on time-consuming manual processes.
Products implemented:
MealSuite Connect with PointClickCare
Point of Sale (POS) for Independent Living
With integrated solutions in place, Friends House streamlined their entire dining operation. Their phased release approach ensured a smooth transition, beginning with skilled nursing and later adding Point of Sale to their independent living services.
By implementing MealSuite Connect, Friends House seamlessly integrated PointClickCare with their foodservice operations, enabling real-time updates of resident information from allergens and special diets to ADT across departments. This integration bridged the gap between nursing and dining services, ensuring that dietary preferences and restrictions were communicated instantly to anyone referring to diets.
As a result, they achieved significant improvements in operational efficiency and service quality:
"Now that we have the connection with PCC... If a nurse changes the diet, it immediately goes through. It has 24-hour up-to-date information on our residents."
After implementing MealSuite’s intelligent POS, Jason gained valuable insights into their breakfast bistro’s operations. By analyzing peak usage data, he uncovered a key opportunity—reducing their hours so they could allocate resources more effectively across the operation. "The bistro was open from 6 AM to 12 PM. Now we’re only open from 7:30 AM-9:30 AM – we saw that the peak usage was between that time."
A user-friendly, color-coded design has made managing checkouts easier for staff, ensuring every order is charged accurately and no transactions are missed. The intuitive layout with menu categories helps staff quickly find items, reducing errors and speeding up service.
With the old system, “We found that our staff wasn’t even ringing up ice cream. And now, with the touchscreen, they can see the whole grid and (navigate with) color coding."
Payments are seamless with built-in meal plans for residents and integrated payroll deduction for staff. “Staff can pay for their meals, and then it comes off of their paycheck, if they like.” This streamlined approach not only simplifies transactions but also eases the burden on the finance office.
"Our finance office, when they go to send statements at the end of the month, she's not spending hours trying to figure out bills. Also, having the menu pricing being exact, and having the menus in the POS system for our servers, that has been the biggest benefit."
"The residents really, really love that nutritional information at the bottom of the receipt. I used to have big binders that residents would go through."
With TOUCH and POS, menu updates roll out automatically from MealSuite’s Core menu software. This ensures that changes are seamlessly carried forward, so staff no longer have to scramble to update pricing or availability.
"Before, we could only update one or two days in advance, and doing a whole week took forever. Now, having MealSuite, everything just rolls out."
"Any time I’ve called for help it’s been there. I've worked with other menu programs where you had to wait until 12:00 in the afternoon when they wake up in California. With MealSuite, I feel like you guys are there all the time."
Friends House has transformed their dining experience with MealSuite’s technology, creating efficiency, accuracy and an enhanced resident experience. For CCRCs looking to streamline their foodservice operations, Friends House’s journey proves that the right technology can make all the difference.