HOME Who we serve
Resouces
Products
Who we are
TF 800-383-1999
(Select #1 for Sales)P 972-238-7200 | F 972-238-7733
Who we serve
Resouces
Products
Who we are
P 972-238-7200 | F 972-238-7733
9 POS locations implemented
Transaction dollar amounts increased by 126.49% in 5 months
93,710 total monthly transactions across locations
Better service efficiency and satisfaction thanks to digital order-taking
CCRC operator providing independent living, assisted living and memory care across 32 locations
Dining services are homey with a touch of luxury: in-house pizza parlors, ice cream shops and wine selections
Growing community sizes of 230–250 residents, serving an average age of 88
Before their multi-site POS implementation, Gary’s team faced some operational hurdles. Despite offering premium dining experiences, it became a challenge to consistently capture revenue from extras like guest meals and beverages.
Relying on paper systems and guesswork made it very hard to track important dining metrics like peak service times, popular menu items and resident preferences.
This lack of visibility caused manual processes and decisions that weren’t backed by data. It also led to missed revenue opportunities. This highlighted the need for a POS system made for the special needs of senior living.
"We had no data before… we had anecdotal evidence of what was going on. There was revenue that wasn't being captured."
With MealSuite’s Point of Sale, Amica transformed outdated manual workflows into seamless, data-driven service – unlocking richer insights at every level while boosting efficiency on the floor.
“If we were using a POS system, we would be able to start getting all of the data from the residents,” Gary explained. MealSuite’s integrated data turned guesswork into insight, helping Amica identify trends, improve offerings and recover missed revenue opportunities, leading to a 126% increase in transaction value in just five months.
Before POS, servers were spending time walking paper chits to the kitchen instead of engaging with residents. “We were looking at being more efficient with what we have,” Gary shared. MealSuite’s digital orders enabled faster service and stronger connections, leading to smoother flows and higher resident satisfaction.
"When we started looking for a POS, we looked at it for a number of different things – the first being efficiency and data."
Amica selected MealSuite as their POS partner following a rigorous RFP process that weighed multiple vendors. The decision was not just about choosing a Point of Sale system. It was about finding a complete platform for senior living. The platform needed to connect their kitchen operations, resident management and financial reporting.
“What we found is that there are very few systems that work for everything,” said Gary. “You might have one kitchen management software program, but it doesn't really work with our recipes. You might have one POS, but it doesn't work with our resident handling system."
"It was a no-brainer with MealSuite."
MealSuite’s solution stood out because it connected all the dots. “We really liked that with the core system, it works with our (food) vendor and we're able to have all of our recipes, all of our production sheets, all of our nutritionals on a screen in the kitchen,” Gary added.
This level of integration was critical for Amica’s multi-site POS implementation, ensuring consistency, efficiency and scalability across all locations.
Cashier Stands
for Bistros & Pubs
Pro Mobile Handhelds
& Tablets for Taking Orders
Production Touchscreens
for the Kitchen
MealSuite's senior living POS platform supports resident profiles, dietary preferences, allergens and budget tracking.
"Whenver we go to place the order, we know where the birthdays are. We know their likes and dislikes, any allergies that they have." Gary noted. "Now we're able to do guest meals, additional glasses of wine... an that's been great in orer to capture revenue."
The results speak for themselves.
When asked what advice he would give to other communities considering a senior living POS implementation, Gary emphasized the importance of purpose and planning. “Think about the why – don’t just implement a POS system because it’s shiny or new,” he advised.
Change Management: Engagement & Phased Rollout
Amica launched 9 locations initially, with 4 more coming soon and 6 rolled out in just 3 months. “We’re hoping to finish by February or March next year,” Gary shared.
A successful multi-site POS implementation, he explained, requires more than just technology; it demands clear communication, cross-functional collaboration, and measurable goals. “Communicate, communicate, communicate,” he stressed, noting the importance of involving internal stakeholders from culinary, finance, IT and operations.
He also suggested having IT support available to troubleshoot and ensuring that the team aligns with what success looks like. “Have some goals so that you can measure it,” he added, reinforcing the value of a data-driven approach to CCRC dining technology.
"My advice is to think about the ‘why’ and communicate, communicate, communicate,” Gary advised. Team buy-in – especially from chefs and frontline staff – was essential. "
Deliver personalized mealtime experiences with a POS system that meets each resident’s needs while streamlining front-and back-of-house operations. When generic restaurant solutions fall short, choose resident-centered technology that elevates your service.
For communities looking to elevate their dining experience while improving efficiency and revenue, MealSuite delivers a solution that’s as thoughtful as it is powerful.