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Getting Started with Foodservice Management Technology Doesn’t Have to be Scary: 7 Onboarding Myths, Debunked!

Brad Mitchell
By: Brad Mitchell, Manager of Customer Growth at MealSuite®

Legends and spooky tales may be fun for the Halloween season, but when everyday misconceptions or “myths” get in the way of foodservice teams giving time-and-stress-saving technology a chance, I’m here to set the record straight!

As a Manager of Customer Growth in senior care foodservice technology, I take pride in helping industry professionals find the right solutions to help them serve more smiles at mealtime, while taking some stress off their plates.

I’m fortunate to get to know the everyday superheroes in our industry and have great conversations about their needs and goals – right down to their concerns or hesitancies.

And while they often come to me with a good understanding as to why they should be using a resident dietary system, what I’ve noticed tends to hold them back from making a decision that can greatly benefit them in the future, is the how.

i.e... How does the onboarding process work once our community has committed?

Here are the seven most common myths I hear from leaders just like you when it comes to onboarding foodservice management software (and why you shouldn’t let them hold you back from reaping the benefits of technology!).

1. "I can't spare the time."

Woman pointing to watch on wrist

There’s no doubt that you and your team’s schedules are already packed to the brim, leaving you thinking: “there’s no way we can spare time to learn something new.”

However, you’ll find relief in knowing that any good dietary software company will have a Project Management team that works closely alongside you to design an implementation plan that fits into your overall operations.

Every step of the onboarding process, including training, will be scheduled in advance to suit your agenda – so you can put it in your calendar and know exactly when you need to work a small time commitment into your day.

Not to mention – the time you’re going to save from using the technology itself is more than worth a small investment at the start:

“The key benefit the home realized is major time saving. The dietary managers are extremely busy and have important roles in the home, and the software allows them to consolidate their efforts in data management and entry.” - Corporate Consultant Dietitian at Extendicare

BONUS: The best foodservice solutions can provide you with simplified emergency menus to cover you when you’re low on kitchen staff. Click here to download MealSuite®’s FREE 7-Day Low Labor Emergency Menu featuring 1000+ pages including nutrition analysis, production guide & shopping lists.

2. “Right now my main priority is staffing."

Chef having meeting with kitchen staff at restaurant

If you’re currently experiencing staffing shortages, you are certainly not alone. And while you may be thinking that “I can’t focus on technology when I’m trying to attract and retain staff” – I’m happy to tell you that the two can in fact go hand-in-hand.

As mentioned above, a major benefit to the right foodservice system is the time savings. Automated processes help free up your schedule so you can focus on recruitment efforts such as interviews and onboarding. Plus – having an innovative system in place may even help you stand out to prospective staff members who have more than one job offer on the table.

Not only can technology help you in your hiring process, but it can also streamline communication and processes to encourage confidence for new team members while helping bring them up to speed at a faster pace.

Click here to learn more about how technology can help you build a foodservice team culture to be proud of!

3. “I don’t think my team will adapt to new technology.”

This is a valid and common concern when it comes to onboarding a resident dietary system. With an entire team (with differing experience levels) to bring up to speed – how can they possibly be trained effectively?

Know that the best foodservice management software is designed to accommodate employees of any experience level or position and comes backed with a team of professional and experienced trainers who are here for your staff every step of the way.

So, if I could give you one piece of advice on this, I’d say: trust the trainers!

With the system you’re considering, chances are these trainers work with individuals who are uncomfortable with new technology all the time. A good trainer knows how to work with anyone – and ultimately get them feeling confident in completing tasks with the software.

Customer Feedback

A snapshot of real customer feedback from a MealSuite® partner community thrilled with the level of dedicated service to help them learn the system from scratch.

4. “It’s out of my budget.”

Woman in pink shirt using a calculator and holding pen

I hear this a lot from industry professionals who see the benefits of foodservice management software but have a preconceived notion that it’s out of their reach.

Remember that the best kitchen management software is always flexible and customizable. Meaning – you should be able to work with a product expert to determine what level of technology your operations require, matched with what you can afford.

And while there’s no avoiding that your resident dietary system will come with a monthly and/or upfront cost, it’s important to consider how much you’re going to save over time. Because foodservice software is designed to enhance the entire operation, everything from time saved time to reducing food waste to showcasing show plates on tablets help save significant dollars. And if used properly, often offsets the cost of the program in its entirety!

An Account Team can even work with you to supply an ROI or cost-benefit analysis so you can see your projected dollar and time savings prior to moving forward.

See for example, Sun Parlor’s experience saving significant cost with their software:

“(In a prior year) we reduced over $80K in food. With savings over the (following) two years, I was able to secure a permanent full time food service supervisor.” - Maria Gomer, Sun Parlor Home

5. “I don’t have the right environment to support technology.”

Girl in striped shirt and denim apron wearing mask using a laptop

You are certainly not alone if you feel like you don’t have the right hardware, setup or connection to support a resident dietary system.

However, I hope you’ll consider for a moment: if the developments of the global pandemic have proven anything – it's that senior living communities must be proactive in their plans as they safeguard for their future. And since technology is undoubtedly the new foundation of the future, a large part of being proactive is adapting before it’s too late.

...But that doesn’t mean you have to be alone as you adjust to change!

Reliable foodservice management software suppliers understand there are multiple pillars to a successful system deployment, and will provide a hardware assessment from the get-go to determine if your existing environment will be able to support the additional load. They’ll work with you to provide what you need or find a way to integrate the system with the setup you currently have. This includes Network – the main line of communication which should be involved in discussions leading up to onboarding a software.

More good news? Programs like MealSuite® require very minimum download and upload speed so it’s likely your facility is already able to support the software!

6. “What if I have questions or issues after the onboarding process?”

With MealSuite® in particular, you are not alone after you’ve onboarded your technology. In fact, our Customer Success team provides support so dedicated, they’ll feel like an extension of your work team from day one.

Here’s what one of our community partners had to say about our team’s level of support:

"MealSuite® was constantly there saying, ‘okay, we're going to do this together’... (they) took me through rolling out my menu step by step by step, and also gave me that encouragement if I ever need any help, (they’re) there for me. And I think that alone... there’s no words for it." - Jessica Heino, Long Term Care Culinary Director

Click here to watch Jessica’s full Community Leader Spotlight video.

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Plus, note that the best technology suppliers will have multiple avenues – from instant messaging to phone call – available to reach someone if you have a question. And some vendors who supply both hardware and software can even fix issues remotely, resulting in a faster, easier resolution.

7. “Now’s not the right time.”

After the unforeseen circumstances of the pandemic, resident dietary system providers are continuing to be proactive in their approach to resident health and safety.

Implementing foodservice management systems is the best method for managing your food service operation in the case of an outbreak. Even at times where residents aren’t eating in the dining rooms, the software becomes crucial in making sure everyone’s orders are taken, and they’re served a meal that’s safe and enjoyable for them every time.

I say, there’s no better time than the present to take action on your foodservice emergency preparedness!

Click here to download our e-book that outlines more reasons why now is a great time to embrace technological change in our industry.

Now that these common onboarding myths have been debunked – I hope you feel comfortable taking the next steps toward allowing foodservice management software to benefit your community! Get in touch with one of our Technology Experts, and we’ll help make your transition easy (and well worth it).

About the Author

Brad Mitchell Passionate about the future of technology, Manager of Customer Growth Brad Mitchell takes pride in building technology solutions for the Senior Care Industry. Taking the time to listen to each client's unique needs before recommending a solution, he enjoys creating road maps to help them reach their goals, while staying within budget. With over 12 years under his belt helping his partners succeed, Brad is here to help create a customized solution that meets your unique needs.

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